Air Travel in the New Normal: AirAsia cabin crew walks us through the new norm of safe flying

Air Travel in the New Normal: AirAsia cabin crew walks us through the new norm of safe flying


Manila, Philippines — As AirAsia regularly resumes companies, there have been many modifications to the airline’s procedures to adapt to the present well being state of affairs.

Our Allstar cabin crew–our frontliners within the sky–equally observe new measures for a secure journey for our friends. These embrace new procedures for preflight and postflight preparations, grooming, and inflight companies.

A senior cabin crew for 3 years now, Brandy Kramer provides us a sneak peek into what it’s like flying secure with AirAsia.

AirAsia cabin crew walks us through the new norm of safe flying
AirAsia cabin crew walks us by the brand new norm of secure flying

When was the final time you flew as a part of AirAsia’s cabin crew and what did you do along with your time when the airline’s fleet was in hibernation?

Pre-flight briefing conducted with appropriate physical distancing.
Pre-flight briefing carried out with acceptable bodily distancing.

My final flight was in March. At the moment, I had no thought it was going to be my final one shortly. However throughout our fleet’s hibernation, I made good use of my time by efficiently finishing e-Studying programs on AirAsia’s Workday portal, and joined Allstar Zoom periods on health, grooming, and different attention-grabbing subjects to brush up on cabin crew abilities and etiquette.

It has been some time now and I actually do miss flying. I’m ecstatic to be again with my fellow Allstars.

What modifications and changes did it’s important to make at work given the present COVID-19 state of affairs?

Mandatory body temperature scanning upon entering RedPoint.
Obligatory physique temperature scanning upon getting into RedPoint.

There are fairly numerous new procedures we had been briefed on previous to flying once more.

Firstly, we had been made to know the significance of making certain the security of our friends throughout these instances. ‘Security At all times’ is likely one of the Allstars’ core values, and this has by no means been extra essential. Briefings had been carried out on, amongst others, the way to display screen friends previous to boarding and the way to accommodate friends throughout a flight to our devoted quarantine space if required.

Previous to reporting for responsibility after we resumed operations in June, we had been all required to endure well being check-ups to verify we had been match for responsibility.

What preparations do you undertake earlier than your flight?

Brandy in her required PPE for flight duty: protective gloves, face mask, and disposable gloves.
Brandy in her required PPE for flight responsibility: protecting gloves, face masks, and disposable gloves.

Earlier than each flight, we’re required to endure physique temperature scanning and are required to put on facemasks as we step into RedPoint, our workplace.

We register utilizing our private cell units on AirAsia’s inner system to forestall contact with pc surfaces whereas within the workplace. That is considered one of numerous new contactless measures now in place for Allstars.

Our pre-flight briefings are additionally carried out following acceptable bodily distancing. As soon as that is carried out, we proceed to the plane and start our duties. We disinfect all surfaces, cross all seatbelts, and take away all magazines and catalogues.

Our preliminary cleansing is a part of the disinfection course of carried out by our upkeep staff earlier than and after every flight.

Are there modifications in grooming procedures? Cabin crew all the time should look their greatest!

All cabin crew are required to put on Private Protecting Tools (PPE) at any time when on flight responsibility. We’re offered a set of PPEs consisting of protecting goggles, a medical masks, a disposable apron, and a pair of rubber gloves. We had been taught the way to correctly use and get rid of these things.

For our coiffure, we had been suggested to minimize the publicity of our hair. So except for the everyday lengthy curls for females, we are actually allowed to tie our hair up in a traditional bun or a french braid.

Whereas we’re nonetheless allowed to put on make-up, we will now not contact up within the cabin to keep away from any transmission of germs. So I all the time be sure my look is sweet to go earlier than my first flight for the day.

Obligatory physique temperature checks for all friends boarding the plane.
Obligatory physique temperature checks for all friends boarding the plane.

How about throughout a flight, any modifications to cabin crew procedures?

Our obligations throughout flights have additionally been adjusted. For instance, inflight crew can be cleansing toilets extra continuously throughout a flight. Excessive-touch areas may also be disinfected whereas conducting security and safety checks.

Whereas the crew clear surfaces, dependable Excessive-Effectivity Particulate Air (HEPA) filters clear the air of mud particles and airborne contaminants. The plane’s filtration system ensures the very best doable high quality of cabin air.

Inflight bulletins have additionally been tweaked to repeatedly remind our friends of security measures, comparable to carrying face masks and following bodily distancing when queuing onboard.

We’re undoubtedly extra attentive to the wants of our friends to make sure that we’re in a position to serve them within the most secure method.

Are there any modifications to inflight companies comparable to serving scorching meals and the sale of merchandise? Can friends nonetheless purchase alcoholic drinks on board?

Sure, there can be modifications in keeping with our improved security protocols. Scorching meals will now not be obtainable for buy onboard. Visitors will now should pre-book their meals on-line to minimize bodily contact onboard.

Snacks on the market can be restricted to chips and cookies, whereas solely bottled water and room temperature drinks can be obtainable onboard. No alcoholic drinks for now.

AirAsia merchandise, however, will solely be obtainable on flights longer than 75 minutes.

AirAsia Floor Crew disinfecting surfaces earlier than and after every flight.
AirAsia Floor Crew disinfecting surfaces earlier than and after every flight.

How about after your flight?

Put up flight, we’re now not allowed to return to our workplace, RedPoint. That is to keep away from additional bodily contact. In comparison with earlier than, our post-flight briefings are actually carried out previous to deplaning and solely an assigned cabin crew member will return to the workplace to do needed post-flight procedures.

Personally, I modify right into a recent set of garments and hurry again residence to correctly wash my uniform and reusable PPE (we had been additionally taught how to do that). I additionally disinfect all my belongings.

Allstar Cabin Crew and Pilots able to #FlySafe with AirAsia.
Allstar Cabin Crew and Pilots able to #FlySafe with AirAsia.

On the finish of every flight, our upkeep staff does an intensive cleansing of the cabin earlier than friends are accommodated for the following flight. An extended “night time cease” cleansing is carried out as soon as an plane has accomplished all its flights for the day.

Plane disinfection is carried out in response to the Airbus Plane Upkeep Handbook.

What challenges do you at present face?

Although I’ve flown fairly numerous flights since AirAsia’s resumption of economic flights, the brand new procedures and pointers are nonetheless comparatively new and can take some getting used to. It might imply further work nevertheless it feels good to know that we’re doing all the things we will to maintain our friends secure on the bottom and within the air.

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