AirAsia assures safety of guests while traveling

AirAsia assures safety of guests while traveling

MANILA, Philippines – As AirAsia progressively resumes its companies to pick out home and worldwide locations, company are assured of enhanced security measures that are in place to make sure their well being and wellbeing all through their complete journey.

AirAsia adopts a multi-layered method to security within the present world well being scenario to offer a secure, reasonably priced, and handy expertise for company from check-in to arrival.

A lot emphasis is positioned on security on board with the set up of highly effective Excessive-Effectivity Particulate Air (HEPA) filters that successfully clear cabin air. The airline can also be introducing new expertise to make contactless flying a actuality.

AirAsia Philippines CEO Ricky Isla stated, “AirAsia has at all times put individuals and their security first. Our improvements have gone past new merchandise and digital options to incorporate new protocols for a safer journey. Over and above native and worldwide journey rules, company can confidently fly with us once more.”

Contactless Self Test-in

AirAsia self check-in kiosks at airport terminals have been designed to carry out contactless transactions by scanning QR codes of flight bookings from cell gadgets or printed boarding paperwork. Company solely must check-in on-line to generate a code, which is able to activate the kiosks robotically.

To provoke a contactless transaction at kiosks, company are suggested to check-in first on the AirAsia cell app or web site. The generated QR code on their cell system or printed doc after checking-in could then be scanned on the kiosk, which is able to at all times be on “lively mode” to learn QR codes.

Scanning a QR code will robotically print boarding passes and baggage tags with out having to the touch the kiosk’s display screen.

AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents.
AirAsia check-in kiosks at airport terminals have been designed to carry out contactless transactions by scanning QR codes of flight bookings from cell gadgets or printed boarding paperwork.

Company could seamlessly self check-in on the cell app or web site 14 days as much as 1 hour earlier than the scheduled departure time.

AirAsia’s cell app can even see an enhancement quickly the place company can scan their passports by way of the app itself, facilitating extra streamlined person expertise and a seamless and contactless self check-in course of. There are additionally plans to progressively add different options resembling journey visa scanning capabilities within the close to future.

Security on Floor

AirAsia check-in counters at NAIA Terminal 3 with physical distancing markers.
AirAsia check-in counters at NAIA Terminal three with bodily distancing markers.

All passengers are mandated to put on face masks earlier than getting into the airport terminal, contained in the airport neighborhood and on-board the plane. To forestall overcrowding, airport administration will make sure that solely passengers with confirmed bookings might be allowed contained in the terminal.

Well being screening stations and thermal scanners might be positioned at a number of stations together with entry factors and boarding gates. Bodily distancing might be strictly enforced utilizing flooring markings at queueing areas resembling examine in counters, immigration, baggage x-rays, and boarding gates. Hand sanitizers will proceed to be supplied at widespread areas of the terminal for hygiene and sanitation functions.

Contactless boarding procedures can even be carried out. Passengers are inspired to make use of e-boarding passes to reduce face-to-face interactions.

Cabin disinfection before and after every flight.
Cabin disinfection earlier than and after each flight.

Additional, the airline can also be implementing strict zone boarding procedures to make sure that there might be no crowding throughout boarding.

AirAsia’s floor and cabin crew are required to put on their Private Protecting Gear (PPE) whereas on-duty, contained in the airport neighborhood, and on-board the plane.

Every day disinfection will happen, particularly in crowded locations and high-touch surfaces resembling check-in counter tops, counter computer systems and peripherals, wheelchairs, kiosks, amongst others.

Security on-board

High Efficiency Particulate Air (HEPA) filters effectively clean cabin air. These filters purify the air every two to three minutes by screening almost the entire spectrum of particles.
Excessive Effectivity Particulate Air (HEPA) filters successfully clear cabin air. These filters purify the air each two to a few minutes by screening nearly your complete spectrum of particles.

All plane bear deep cleansing and sanitation to regulate or neutralize infectious parts, thus minimizing the chance of spreading any virus. Cabin disinfection takes place earlier than and after every flight.

As well as, all plane are geared up with air filtration programs that successfully rule out airborne transmission of contaminants. The air contained in the cabin passes by highly effective Excessive Effectivity Particulate Air (HEPA) filters which purify the air each two to a few minutes by screening nearly your complete spectrum of particles. These filters are much like these geared up in hospital working rooms the place airborne an infection is far decrease in comparison with regular environments.

The Worldwide Air Transport Affiliation has additionally said, with efficient security measures in place, “Proof means that the chance of transmission on board plane is low. Masks-wearing by passengers and crew will cut back the already low threat.”

Floor and cabin crew have been adequately skilled in figuring out and dealing with passengers exhibiting signs, to be endorsed to authorities. Protocols for in-flight medical incidents, which embody assigning particular seats and toilet to be used of sick passengers, are additionally in place.

Security Upon Arrival

Throughout disembarkation, company will deplane by row.

Bodily distancing measures might be in place upon arrival. Flooring markings close to the conveyor belt will function a information. Hand sanitizers at key areas can even be in place.

Different Measures

Further measures, together with the sale of in-flight meals and merchandise are being taken to make sure company have a secure and handy journey underneath AirAsia’s new norm of flying.

Santan meals are nonetheless served onboard, however company might want to pre-book their scorching meals on-line. In-flight buying of meals is quickly placed on maintain, to minimize bodily interactions in transit whereas cabin crew dealing with inflight menu gadgets put on additional protecting gear for added security.

AirAsia has additionally up to date our cabin baggage allowance. Company at the moment are allowed two (2) items of cabin baggage not exceeding a complete of 7kg in weight.

All of AirAsia’s enhanced security measures are highlighted by varied channels, together with on the airport on digital and freestanding signage. Workers and company might be briefed upfront of journey by these and different pre-flight channels to make sure consciousness and strict implementation.

Solutions to often requested questions, together with on journey paperwork and the aim of journey, could also be discovered here.

AirAsia is carefully monitoring this case and reserves the precise to announce additional insurance policies in line with the most recent developments.

Comply with AirAsia on Twitter (@AirAsia) and Fb ( for the most recent updates, or contact our buyer assist staff at

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