AirAsia Updates: Accessibility & Inclusivity in Essential Travel

Making touring straightforward, secure & handy for everybody

AirAsia Chief Operations Officer, Javed Malik shares about what AirAsia does to make sure these touring throughout this important journey interval in addition to company with particular wants equivalent to wheelchair utilization or high-risk teams equivalent to expectant moms or aged company can journey with confidence and comfort as we enter into the brand new norm of flying.

Query 1: Are you able to share what has been applied by AirAsia throughout this important journey interval?

We now have applied numerous measures all through completely different flight phases:


A guest using AirAsia’s Contactless Kiosk.
Contactless Kiosk at klia2
  • Temperature screenings carried out at completely different checkpoints, together with boarding gate.
  • Social distancing with ground markers at queuing areas together with check-in counter and kiosks.
  • Hand sanitizers out there all through all journey processing factors for company and workers.
  • Contactless expertise – Use internet or cellular check-in to scale back floor and bodily contact.
  • Our cabin crew are additionally up to date with the newest security info and tips earlier than every flight.


  • To facilitate social distancing throughout boarding and disembarkation, solely ONE small carry-on bag or laptop computer bag not exceeding 30cm (h) x 40cm (l) x 10cm (w) is accepted for every visitor.
  • All company are required to carry and put on their very own masks earlier than boarding, throughout flight and at baggage declare.
  • All crew will probably be working towards correct hygiene requirements together with hand sanitisation and carrying masks and gloves.
  • Onboard meals are made in accordance with meals security requirements. Meals and beverage service will probably be dealt with utilizing gloves.
  • Crew are effectively educated to help with any medical state of affairs inflight together with identification and isolation of anybody onboard who might really feel unwell.

Query 2: And what are your messages for AirAsia company touring throughout this era?

A guest going through body temperature screening check at Kuala Lumpur International Airport (klia2) in Kuala Lumpur.
A visitor going by means of physique temperature screening examine at Kuala Lumpur Worldwide Airport (klia2) in Kuala Lumpur.
  • We’d advise our company to examine their journey eligibility because the very first step. Completely different international locations are imposing completely different laws, so do examine together with your native respective governments on journey restrictions.
  • Do arrive early on the airport, at the least 3hours earlier than your departure. That is to permit sufficient time for all the mandatory processes to happen.
  • Air journey is without doubt one of the most secure modes of journey, particularly with the deep cleansing, sanitising and disinfection that our plane and its cabin undergo every day.
  • Simply be sure that you adhere to really helpful international security precautions equivalent to carrying masks always, sanitise your fingers and maintain your social distance.

Query 3: I’m touring with an toddler and have to carry alongside a stroller or pram. Are there any new flying etiquettes I have to comply with?

We intention to make it as handy as doable for everybody to journey with us, other than guaranteeing you arrive safely at your vacation spot.

GTR Guest Service Agents wearing Personal Protective Equipment on duty at Kuala Lumpur International Airport (klia2) in Kuala Lumpur.
GTR Visitor Service Brokers carrying Private Protecting Tools on responsibility at Kuala Lumpur Worldwide Airport (klia2) in Kuala Lumpur.

We constantly work laborious to make sure that the plane and cabin atmosphere is cleaned and disinfected repeatedly. And we additionally search our company’ cooperation to do what they will to make sure everybody will get to fly safely collectively.

If you’re touring with a pram or stroller in your little one, it is possible for you to to make use of it as much as the boarding gate as regular and we’ll help you by checking it into the plane maintain earlier than you board. Be assured that each one of our staff dealing with this will probably be carrying masks and gloves.

We might suggest that company with prams and strollers additionally take additional precautionary measures in cleansing them earlier than bringing it to the airport in your journey.

Collectively, we will make flying on this new regular a secure, and simple expertise.

Query 4: I would like particular help with a wheelchair throughout my important journey. Is the method the identical as earlier than and the way does AirAsia workers be sure that the wheelchair is secure to make use of?

A Guest Service Agent assisting to transport a guest on a wheelchair.
A Visitor Service Agent helping to move a visitor on a wheelchair.

All wheelchairs will probably be sanitized earlier than and after being utilized by our company and is sanitized by linen-free material and utilizing the cleansing, sanitizing and disinfecting merchandise which might be authorized by the Public Well being Authority.

Our Visitor Service Brokers who will help to move you to the departure gate can even be carrying masks & gloves. You probably have relations touring with you, do be sure social distancing is practiced all through the method.

Visitors on a wheelchair can even be a part of social distancing measures as they would be the first one to board and the final one to disembark.

We might additionally suggest company who plan to make use of their very own wheelchair to take additional precautionary measures in cleansing them earlier than bringing them to the airport.

To make sure that the wheelchair is accessible in your most well-liked date, chances are you’ll pre-book Particular Help (Wheelchair Service) on the time of reserving or by way of Handle My Reserving on at the least Four hours earlier than your scheduled flight departure time.

Query 5: How about expectant moms or aged company (above 60 years outdated), who’ve a better danger whereas touring. What do I / they should know earlier than flying?

Expectant moms or aged company (above 60 years outdated) can fly confidently as we’ve got stepped up all precautionary measures to make sure you have a secure journey with us. You may examine all the brand new measures right here.

If you’re touring with a pregnant visitor or senior citizen, or if you’re one – chances are you’ll method considered one of our pleasant Visitor Service Brokers to talk upon arriving on the departure corridor to allow them to assist to direct you to a devoted counter for check-in.

Most significantly, don’t neglect to look at the universally really helpful protecting precautionary measures, together with carrying a face masks and working towards excessive private hygiene.

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