Manila, Philippines — Getting nice customer support with AirAsia is about to grow to be simpler than ever earlier than as the corporate’s digital Allstar, AVA, has launched on the favored messaging software, WhatsApp.
Chief Buyer Happiness Officer Adam Geneave stated the transfer couldn’t be extra well timed with file numbers of visitors in search of assist on account of COVID-19.
“At AirAsia, we’re guest-obsessed. We’re additionally a progressive, digitally-led firm and our Digital Allstar AVA affords a excessive normal of customer support through synthetic intelligence.
“AVA already handles thousands and thousands of instances yearly throughout different platforms comparable to Fb, our app, and airasia.com so it makes absolute sense to make her accessible on WhatsApp the place there are greater than two billion customers worldwide.
“This yr has been difficult for the whole aviation business and it’s extra necessary than ever that our visitors really feel supported and heard and might attain us through their most popular mode of communication.
“As with all new know-how, we proceed to be taught and adapt and AVA is simply getting higher and higher over time.
“At present greater than 80 % of buyer instances can efficiently be managed by AVA, and the remainder is transferred to a Stay Agent who assists instantly.”
You possibly can chat with AVA instantly on +60 11-3516 5078 in Whatsapp or alternatively by visiting assist.airasia.com. Accessible 24/7. Friends simply should say “hello” to get began.
WhatsApp is a messaging software that launched in 2009 and affords customers end-to-end encryption and straightforward to make use of performance.
AVA is AirAsia’s Digital Allstar, a bot which is ready to reply queries from clients immediately in eleven languages – English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Tagalog, Hindi, Japanese, Simplified Chinese language, and Conventional Chinese language. For pointers on speaking to AVA, click on here.