- Serving to to spice up traveller confidence and drive a protected and efficient restoration for the journey sector post-COVID-19, Collinson introduces a trio of airport lounge initiatives
- Collinson’s new set of world well being and security requirements for airport lounges within the Precedence Go community will additional shield travellers towards the continued menace of the coronavirus
- Collinson launches new digital innovation to allow order-to-table F&B service and touch-free airport lounge entrance
SYDNEY, June 18, 2020 /PRNewswire/ — Dedicated to getting the world safely travelling once more, Collinson, a world chief in journey expertise and loyalty, and proprietor and operator of Precedence Go (the main airport experiences programme), right this moment publicizes a trio of latest initiatives to spice up well being and security for airport lounge workers and company and pioneer the brand new period of contactless journey for the airport. The initiatives embrace a brand new set of world well being and security requirements for airport lounges inside the Precedence Go community, a brand new digital resolution to allow extra socially-distant and touch-free meals and beverage ordering within the lounge, and an additional digital enhancement to allow a extra contact-free entrance.
Collinson Units New Airport Lounge Requirements in Well being and Digital to Spearhead the Secure, Contactless Journey
As a privately-owned, US$1bn firm, Collinson has greater than 30 years’ expertise delivering buyer advantages and loyalty to among the world’s main manufacturers inside the monetary providers and journey sectors, together with CBA and Westpac. Collinson’s funding on this trio of latest initiatives is a part of a world imaginative and prescient to assist shield the security and welfare of their purchasers’ prospects, whereas making certain airport lounges proceed to supply a singular and private expertise – serving to those that like to journey welcome the return of air journey with confidence.
Andy Besant, Director of Journey Experiences at Collinson, stated, “COVID-19 has radically altered what travellers want and count on from the airport journey. As a world chief in airport lounges and the journey journey, and operator of the market-leading airport experiences programme Precedence Go in addition to our personal airport lounges below The Membership and Membership Aspire manufacturers, we at Collinson are devoted to creating new initiatives that guarantee travellers really feel protected and comfy on the airport. We at the moment are placing our distinctive ardour and expertise in journey in the direction of creating sturdy options for airport wellbeing, which we imagine is one of the best ways to assist drive a protected and efficient restoration for the journey sector.”
Collinson’s world airport lounge requirements
Because the world recovers from COVID-19, well being and security on the airport will probably be key to rebuilding traveller confidence and championing the journey sector restoration. In service to this, Collinson is now launching a set of world well being and security requirements for airport lounges. The requirements comprise numerous advisable steps, together with:
- Provision of Private Protecting Tools (PPE) and elevated well being and security coaching for employees
- Flooring markers for social distancing in queues or different areas the place folks congregate
- New analysis of furnishings format to stick to social distancing tips whereas maximising house and permitting traveller teams to sit down collectively
- Elevated cleansing and disinfection utilizing well being authority-recommended merchandise
- Switching air filtration techniques to 100% exterior air the place doable
- Contact-free options the place doable, together with assortment level choices for F&B
- Eradicating print media and changing with digital the place doable
Collinson’s airport lounge requirements have been developed with enter from the corporate’s in-house World Medical Director, Dr. Simon Worrell, a specialist professional in virus administration, immunology and communicable illnesses, with over 20 years of expertise within the supply of worldwide medical help and emergency care. The requirements will probably be carried out in all Collinson-owned lounges and advisable to be used in all companion lounges throughout the Collinson airport lounge community, which contains over 1,200 airport lounges within the market-leading programmes Precedence Go, LoungeKey and Lounge Go. With the primary set of world requirements for airport lounges, Collinson encourages lounges all over the world to make use of its requirements as a strong basis for an efficient and protected journey restoration.
Contactless Digital Innovation
Collinson is spearheading the contactless airport journey by way of digital innovation to introduce safer, touch-free experiences into the airport lounge.
Collinson is partnering with Grab, the airport e-commerce platform and largest market for contactless order and pay at airport eating places, to launch a brand new pilot resolution that may allow airport lounges to introduce a digital meals and beverage (F&B) ordering resolution. The Collinson resolution allows travellers to make use of their very own smartphone or pill to put their order for F&B out there inside the lounge and obtain it by way of protected to-table supply by a workers member or acquire it from a devoted assortment level. It will assist airport lounges to proceed providing a spread of choices to travellers in a extra handy and managed method.
Additional evolving the contactless airport expertise, contact-free entry is now doable at Collinson lounges, eradicating the necessity for members to the touch the system to course of their transaction. These utilizing a digital membership card within the Precedence Go, LoungeKey or Mastercard Airport Experiences apps may have a completely contact-free expertise, whereas these utilizing a bodily Precedence Go or cost card might want to insert it into the system, however not contact the system in every other means.
Andy Besant added, “Collinson totally helps getting the world safely travelling once more to unlock the worth that journey brings, each to the economic system, in addition to to society at giant. On the similar time, there’s no denying that the coronavirus pandemic has indelibly modified how we take into consideration well being and security on the airport. Through Collinson’s airport lounge requirements and our new digital innovation for a contact-free expertise, we sit up for championing the journey restoration whereas making well being and wellbeing a precedence.”
Collinson is a world chief in journey expertise and loyalty. We ship distinctive journey, help and insurance coverage merchandise that differentiate worth propositions, and loyalty options that win deeper, extra precious buyer relationships.
Our buyer advantages merchandise embrace the world’s main airport experiences programme, Precedence Go, in addition to journey insurance coverage, identification help, flight delay, worldwide well being and journey threat administration options. Our loyalty experience uniquely combines technique, award-winning know-how and programme administration to create higher engagement and experiences for our purchasers’ prospects.
For over 30 years, we’ve been chosen by the world’s main cost networks, 1,400+ banks, 90+ airways and 20+ resort teams to craft buyer experiences that win aggressive edge. This permits them to accumulate, interact and retain essentially the most worthwhile, however most demanding prospects. Our consumer expertise consists of American Categorical, Cathay Pacific, CBA, Mastercard, Radisson Lodge Group, UnionPay and Visa.
About Precedence Go
Priority Pass is the unique and market-leading airport experiences programme operated by Collinson. It gives discerning frequent travellers entry to over 1300 lounges and airport experiences in over 650 airports throughout 149 international locations, together with a rising variety of airport eating and spa choices worldwide that may be accessed in the identical means as lounges. Utilizing the Precedence Go app for iOS and Android, members can shortly and simply uncover places welcoming Precedence Go, immediately test their go to entitlement and use their Digital Membership Card to entry airport lounges and experiences.
Grab is the most important e-commerce platform in airports worldwide, with omnichannel capabilities together with a cellular market, self-service kiosks and order at desk know-how supplied to airports internationally. Grab was based in 2014 and launched the cellular market at Hartsfield-Jackson Atlanta Worldwide Airport in 2015.