HONG KONG, Could 30, 2020 /PRNewswire/ — To assist travellers guide with confidence and fly with assurance, Hong Kong Airways has launched the next to reinforce our buyer expertise:
Limitless flexibility, no change charges
Ebook with confidence with Hong Kong Airways’ Flexi Fare promotion, which affords limitless flexibility and no change charges so long as the journey date is on or earlier than 31 December 2020. Discover out extra at www.hongkongairlines.com.
Necessary face overlaying
It’s a requirement to put on a face overlaying or masks when flying with Hong Kong Airways. Face overlaying should be worn throughout check-in, boarding, always on board besides when consuming or consuming or requested by our crew in an emergency scenario. See particulars here.
Travellers are additionally extremely beneficial to put on their face overlaying when shifting across the airport for additional safety.
Contact-free check-in and boarding
Passengers are inspired to make use of Hong Kong Airways’ on-line check-in service as much as 24 hours earlier than their scheduled departure. Self-service check-in kiosks are at present accessible if departing from Hong Kong or Beijing.
To assist keep private hygiene on the airport, hand sanitizer is accessible in any respect Hong Kong Airways check-in areas, ticketing counters, switch desks, and boarding gates.
Social distancing of at the least 1.5 metres is inspired, particularly when queuing for check-in, boarding or disembarking.
For patrons checking in on the airport, our check-in crew will ask for a present contact quantity if we don’t have already got this. It will help well being authorities with monitoring and tracing measures if required.
To adjust to regulatory necessities, temperature checks for passengers can be carried out on the boarding gate for Mainland China flights.
Boarding can be carried out by rows to keep away from overcrowding on the door and travellers can be requested to scan their personal boarding go.
Research have proven that transmission threat is low on board as fashionable plane come with built-in cabin air filtration methods geared up with Excessive-Effectivity Particulate Air (HEPA) filters.
As an added precaution, Hong Kong Airways has an enhanced cleansing programme in place to make sure that our cabins are completely cleaned and disinfected earlier than departure. We use accredited plane cleansing and disinfectant merchandise to wipe and fog all buyer and crew areas.
Sanitizing wipes can be accessible on request ought to passengers want to wipe down their seating space.
To minimise interplay on board, cabin exercise can be restricted and inflight catering providers stay suspended till additional discover.
All passengers ought to stay seated till they’re referred to as to disembark by rows to keep away from overcrowding within the cabin.
Our skilled crew
Our frontline groups are able to ship their finest customer support. All our airport employees and crew are required to bear temperature checks and can be given a care pack of non-public safety gear together with masks and gloves after they report for responsibility. Sanitizing and cleansing merchandise are additionally accessible at their work areas for additional disinfection.
Hong Kong Airways Director of Service Supply, Chris Birt stated: “Hong Kong Airways is dedicated to delivering the best degree of security and customer support requirements. Our measures comply with regulatory necessities and align with trade suggestions, to make sure our workers and passengers are adequately protected always.
We’ll proceed to work carefully with the authorities and airports to evaluation and enhance our safety measures. We’d additionally wish to cooperate with our prospects to have a protected flying expertise with us, and stay up for welcoming everybody on our flights very quickly.”
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